SHOGUN INN POLICY/HOUSE RULES/GUEST SERVICES
We strive to provide our guests with an exceptionally clean, safe, and friendly hotel experience. The following Policy/House Rules have been established based on Air Force Inns standards, management and operational procedures. These Policy/House Rules are considered a part of our reservation agreement with you. As our hotel guest, by reading and signing your hotel registration you are agreeing to abide by all of our Policy/House Rules, terms and conditions, and procedures. These Policy/House Rules are presented here to help promote our guests’ safety and enjoyment and to ensure that each guest is aware of the understandings between the Shogun Inn and the guest. Our Policy/House Rules may change from time to time, so please check back often.
All Shogun Inn rooms are 100% Smoke-Free. For safety and to assure that our facility is not exposed to items or actions that create an odor which is unhealthy and objectionable to our guests and staff, and that is difficult to remove from the air, carpet, walls, and furniture we do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, incense, cooking, cigars, candle burning, the use or diffusing of patchouli oil or other strong smelling plant-based essential oils or synthetic products in our facility. Guests are encouraged to notify Front Desk staff immediately if they smell cigarette or other objectionable odors. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others. A Designated Smoking Area is provided outside and away from the building.
ADA compliant guest rooms are available and should be reserved in advanced; please contact the Inn.
Registered guests of legal age who choose to bring their own alcoholic beverages must consume those in their room. Alcohol is not allowed in public areas such as the lobby, halls, etc. Alcohol consumed during special events is restricted to those 20 years old or older and can only be consumed at that event venue.
Photocopies and faxes are provided 24/7. The Business Center computer is provided for the registered guest(s) to check their email, print airline tickets, etc. like activities and it’s not intended for gaming, movies, etc.
BICYCLES/HOVER BOARDS/ROLLER BLADES:
Bicycles, Hover boards, and roller blades are not permitted in guest rooms. Bicycle racks are available throughout the premises. We assume no liability for theft, loss, and/or damage, and you waive any and all such liability.
CANDLE, INCENSE, ESSENTIAL OILS:
Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, a fine will then be assessed, and the guest may be evicted with no refund.
Shogun Inn is not responsible for weather conditions, personal emergencies, or schedule changes. Guaranteed Reservations must be cancelled/adjusted prior to your arrival date, in order to avoid a one (1) night full room no show fee.
CHANGES OR MODIFICATION TO THE INN POLICY/HOUSE RULES:
Shogun Inn reserves the right to amend, modify, change, cancel, vary or add to these Policies/House Rules or the arrangements and content featured on our lodging website at any time without prior notice. Any modification to these Lodging Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Lodging Policy/House Rules is located on our website, in the Guest Room directory, and available from Front Desk staff upon request.
Guests must be at least 18 years of age to check in at Shogun Inn. In the interest of security and to prevent fraud, guests are required to confirm their identity by providing their valid government issued photo identification (military ID, state driver’s license, passport, etc.) at check-in. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, please contact Front Desk prior to the day of your departure and we will do our best to accommodate your request. A charge may apply for late check-out.
CHECKS AND CHECK CASHING:
We do accept checks, but we do not provide check cashing services.
Well behaved children of all ages are welcomed. As the parents, guardians, or chaperones of these children, you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the Inn property unsupervised.
DAMAGE AND/OR THEFT OF INN PROPERTY:
You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), Inn’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Shogun Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Shogun Inn as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
DAMAGE DISCOVERED AFTER CHECK-OUT:
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.
DAMAGE TO ROOM:
Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charged at 120% of full and new replacement value plus any shipping and handling charges. Any damage to Inn property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses and linen including: towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:
Shogun Inn reserves the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the Inn, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire- fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the Inn’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Inn property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
DEBIT CARD/CREDIT CARD HOLDERS:
Your credit card is not valid unless signed. We will refuse an unsigned card. If you change your method of payment at check-out or change the length of your stay, your bank may not post the changes/refund to your account immediately. Shogun Inn has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes charges to your debit or credit card.
DEPOSITS AND GUARANTEES:
There is no deposit required to make an individual room reservation. However, a major credit card is required at the time of booking to guarantee the room and secure the reservation period.
We do not offer discounted room rates.
DO-NOT DISTURB AND ACCESS TO ROOMS:
To provide all of our guests with an exceptionally clean and safe Inn experience, we reserve the right to enter your guestroom for reasonable purposes, such as for housekeeping, maintenance, verify that the room, its furnishings, and mechanical equipment are intact, or to address or prevent a violation of our Lodging Policy/House Rules. Shogun Inn staff will normally knock and announce themselves before entering your guestroom, unless we believe that exigent circumstances exist. Please contact Front Desk if you are a “Day Sleeper” or you are staying in the room due to illness. Management reserves the right to enter a room with a known status of “Do Not Disturb” in the event of an emergency, suspected illegal activity taking place, disturbing other guests, or damage being done to Inn property. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Lodging Policy/House Rule is broken. Law enforcement will be granted immediate access.
All staff is trained and required to respond to potential violations of our Lodging Policy/House Rules. Guests who refuse to abide by the reasonable standards and policies established by Shogun Inn for safety of all guests, staff, owners, property, and the operation and management of the Inn will be evicted, with no refund. In addition to the room charge, a minimum $150.00 cleaning fee per room will be charged for infraction(s) of our Lodging Policy/House Rules.
FIRE SAFETY POLICY:
The Inn is fully equipped with smoke detectors, and emergency evacuation plans on the door of each guest room.
Shogun Inn is not responsible for any item left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fifteen (15) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded.
Large group reservations of 10 or more must coordinate and send their group request to Shogun Reservation e-mail address.
Reservations will only be guaranteed if credit card information is given during reservation. Guests must be 18 years and older. We accept Visa, Master Card, and American Express. We do not charge your credit card at the time you make your reservations. Your credit card guarantees your reservations. Please make sure to receive a reservation confirmation number when you make a reservation. Reservations will be held until 12:00 a.m. the morning following your scheduled arrival date. If you have not checked in by that time, a NO-SHOW charge of one room night will be charged to your credit card. Shogun Inn is not responsible for weather conditions, personal emergencies, or schedule changes.
We require valid contact information from the guest making the reservations including first and last name, address, phone number, and signature. The names of all guests occupying the room must be registered.
HOUSEKEEPING SERVICE/ROOM INSPECTION:
Housekeeping service is provided daily between the hours of 0800- 1600. Rooms are cleaned and inspected daily, and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odor. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.
IN CASE OF EMERGENCY OR FIRE:
Please notify Front Desk in the event of a fire or other emergency. A map that shows emergency exits can be found on the back of your room door.
ILLNESS AND EPIDEMICS:
Shogun Inn reserves the right to refuse accommodations to a guest arriving with a contagious disease. In cases where sickness occurs during the stay, please notify the Front Desk staff. In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility. During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. We may charge you a room cleaning fee as we deem appropriate under the circumstances.
The cleanliness of our rooms is extremely important to our guests. If you bring any infestation into your room or onto our hotel premises, we may charge you for any and all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.
Your comfort is very important to us. For guests staying multiple nights, bed linen is changed on a rotation schedule. Used towels are exchanged for fresh towels daily. If Housekeeping is unable to change a bed due to personal items left on a bed, a note will be left. Housekeeping will be happy to change your bed linens and make your beds each day if all personal items are removed. Please contact our Front Desk staff if you have any additional questions or concerns.
LOST & FOUND POLICY:
Shogun Inn assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately DSN: 315-632-1010 and we will try to assist you in locating your lost item.
Except for the microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited. We ask that you refrain from microwaving any pungent food as the odor is difficult to remove from fabric, a cleaning fee may be assessed. Most commercially prepared food intended for the microwave has not previously caused a problem, so we suggest that option. Microwaving your fresh caught trout will be an issue.
NO-COOKING, COOKING APPLIANCES, and COMBUSTIBLES OR FIREWORKS:
The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the Inn provides, preparation of food in guest rooms by any type of cooking appliances is prohibited except in a guest room with kitchen capabilities. A minimum fee of $150.00 will be charged for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking. Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere in Inn property. A designated BBQ grill area is available outside and away from the building.
NO IN-ROOM PARTY:
Shogun Inn enforces a No In-Room Party Policy to ensure we can protect the Inn and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 11:00 P.M. If found with more “people” not listed on the Guest Registration at 11:00 P.M. onwards, your stay will be considered a party. You will be ordered to vacate the premises without refund.
NO SHOW CHARGES:
Failure to check in on the scheduled arrival date for a reservation guaranteed with a credit card will result in a No-Show fee being charged to your credit card. You will only be charged the first night, one (1) night’s full room rate.
We accept Visa, Master Card, and American Express. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder. Credit cards must be signed. Cash (USD) payment is welcomed with a signed and pre-authorized credit card. All guests are required to present a valid major credit card and government issued photo identification even if guests are planning on paying in cash upon checkout. Foreign currency not accepted.
10:00 p.m. to 7 a.m. If you become aware of a disruptive guest, please contact Front Desk staff immediately by room phone or in person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.
We would be happy to return your lost item(s) to you by United States Postal Service. Your credit card will be charged packaging and postage, plus a $10.00 handling fee. A separate receipt will be mailed to you. Shogun Inn is not responsible for any item lost or misdirected during shipment by the United States Postal Service. Please contact the USPS Customer Service Department at 1-800-275-8777.
RESERVATION AND PAYMENT FOR GUESTS BY PRIVATE THIRD PARTIES:
Generally, third party payment is not permitted. In the case of paying for a family member if you will not be physically present at the hotel, we require prior completion and approval of a Credit Card Authorization form including a copy of your driver’s license and the front and back of your signed credit card. You will be responsible for any and all damages and loss. We reserve the right to refuse reservation at any time for any reason.
Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate.
We will make every effort to honor special requests such as a specific floor or room number, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations and we will do our best to accommodate. However, the availability of these items cannot be guaranteed in advance.
TERMS & CONDITIONS:
Shogun Inn makes its best efforts to ensure that all the information that appears on its website is accurate. However, no warranty, expressed or implied, is given that the information provided on this website is error free. Shogun Inn does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.
UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for fifteen (15) days while we attempt to contact the guest. If guest contact information is incorrect and we are unable to contact the guest during the fifteen (15) day holding period, the unclaimed item(s) are thrown away, given to base Thrift Shop, or disposed of accordingly by Shogun Inn.
No visitors after 11:00 p.m. Visitors must notify Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. As a registered guest, you are responsible for your visitor at all times.
Access to our Wi-Fi is free for our registered guests. The Inn Wi-Fi access code is subject to change without notice. Wi-Fi signals are subject to change without notice depending on the room’s location, the status of our Wi-Fi-equipment, and interference from other local wireless signals. Shogun Inn assumes no liability for guest use.